Stays Transaction Terms
These terms supplement the Platform Terms for accommodation bookings. The booking card, dates, occupancy, price, fees, deposit, host cancellation terms and accepted version form the deal record.
Host duties
The host must have authority to offer the stay; provide accurate location, availability, photos, amenities, rules, price and material limitations; maintain a safe and lawful property; and honour confirmed access. Saviku verification does not transfer those duties to Saviku.
Guest duties
The guest must provide accurate booking and occupant information, pay through the presented route, follow lawful property rules, avoid unauthorised occupants or events, and promptly report a material mismatch with supporting evidence.
🔒 24-Hour Protected Hold
Your payment is held by Saviku and protected throughout your stay. Host payouts are released 24 hours after checkout, with Saviku’s platform service fee deducted automatically.
Predictable 24-Hour Payouts
To ensure stay verification and maintain guest trust, funds are automatically released to your registered M-PESA or bank account 24 hours after guest checkout, minus Saviku's standard service commission.
Disputes
The guest must open a dispute within the protected period if access fails or the stay materially differs from the accepted card. A Saviku representative reviews each guest claim and its supporting evidence against the Stays Refund Policy before any full or partial refund is approved. Available outcomes may include release, refund or a reasonable split.
Safety and scope
Saviku is not the accommodation provider, does not guarantee every listing or inspect every property, and is not responsible for personal injury or conduct at a property except where liability cannot lawfully be excluded.