Stays Refund Policy
| Event | Default outcome |
|---|---|
| Before payment is completed | Cancel without a Saviku transaction charge. |
| Guest cancels 24 hours or more before check-in | Full transaction refund, subject to any clearly disclosed non-refundable third-party charge. |
| Guest cancels less than 24 hours before check-in | One-night amount may be payable; the remainder is refunded. |
| Access fails or stay is materially not as advertised | Open a dispute promptly and provide evidence. A full or partial refund may be awarded. |
| After check-in without a material mismatch | One-night amount may be payable; unused remainder may be refunded under the recorded policy. |
| After release | No automatic platform refund; mandatory legal rights and any upheld exceptional dispute remain. |
A host-specific cancellation policy displayed and accepted at booking may supplement these defaults but cannot remove mandatory consumer rights. Protection fees described as refundable are returned when the triggering policy says so. Bank or mobile-money processing times are outside Saviku’s direct control.