Services Transaction Terms
These terms supplement the Platform Terms for lawful services. The accepted scope, milestones, completion date, price, materials, revision limits and completion evidence form the transaction record.
Provider duties
The provider must have the skill and licences required, describe scope and exclusions accurately, perform with reasonable care, communicate material delays, and submit agreed evidence of completion.
Customer duties
The customer must provide timely access, instructions, approvals and materials, avoid expanding scope without recording a change, and raise any material defect before the confirmation or release point.
Milestones and disputes
Payment may be handled by a licensed partner and released against the accepted completion anchor or milestone. A missed deadline, non-performance or material departure from scope may qualify under the Services Refund Policy. Subjective dissatisfaction alone is insufficient where the provider completed the objectively recorded scope.