Retail Refund Policy
Before dispatch
Cancellation is available while the seller has not dispatched or committed an expressly disclosed non-refundable cost.
Non-delivery or missed ship-by date
If the seller misses the recorded ship-by or delivery commitment, the buyer may request a refund unless both parties record a new date.
Material mismatch
The buyer must promptly submit photos, messages and delivery evidence showing that the item is materially different, counterfeit, materially defective without disclosure, or the wrong quantity. A review may require return of the item using a traceable method before refund.
Exclusions
Change of mind, disclosed defects, ordinary wear, buyer damage, failure to follow instructions and off-platform promises ordinarily do not qualify, subject to mandatory consumer rights. Outcomes may be a full refund, partial refund, replacement agreement or release.